Ministry of Interior and Coordination of National Government
State Department for Correctional Services
CITIZEN SERVICE DELIVERY CHARTER
Our Service Standards
The State Department for Correctional Service is committed to effective and efficient service delivery.
VISION:
To be an excellent organization in correctional services.
MISSION:
To promote a just and secure society through efficient and effective management of offenders and administration of justice.
CORE VALUES:
Professionalism, Transparency & Accountability, Integrity, Confidentiality, Fairness, Respect to human dignity and Partnerships.
These core values are aligned to National Values and Principles of Governance
Our Service Standards
|
S.No |
Our Services |
Your Obligation |
Charges |
Timeline |
|
1 |
Enquiries |
Voluntary visit, telephone call or email |
Nil |
5 minutes |
|
2 |
Response to correspondence |
Written correspondence |
Nil |
5 working days |
|
3 |
Acknowledgement of correspondence |
Written correspondence |
Nil |
3 working days |
|
4 |
Recruitment of prison officers |
Pre-requisite academic and professional certifi- cates, National identity card, certificate of good conduct and birth certificate. |
Nil |
1 day as advertised at the recruitment point |
|
5 |
Visit to inmates: a) Convicted b) Un-convicted |
Voluntary visit, production of National identity card/passport during visiting hours. |
Nil |
10 minutes for convicted 15 minutes for Un-convicted |
|
6 |
Social inquiry reports to courts and other penal institutions |
a) Courts orders b) Requests from other penal institutions |
Nil |
Within 14 workings day for request from courts Within 30 working days for request from board |
|
7 |
Supervision of non- custodial offenders |
Orders from courts and other penal organs |
Nil |
As per court order and release license |
|
8 |
Issuance of AIEs |
a) Preparation from departments |
Nil |
7 working days |
|
b) Authorization by finance department |
Nil |
3 working days |
||
|
c) Payment of AIE by accounts office |
Nil |
5 working days |
||
|
9 |
Processing of orders and contracts |
a) Departmental tender evaluation committee |
Nil |
30 working days |
|
b) LPO/LSO delivery note, claim invoice S13 and other supporting documents |
Nil |
7 working days |
||
|
10 |
Payment for goods delivered, services rendered and works done |
a) Processing of payments |
Nil |
5 working days |
|
b) Internet Banking Transmission process |
Nil |
2 working days |
||
|
11 |
Provision of legal services |
Formal report of legal matter(s) |
Nil |
Within 24 hours |
|
12 |
Information during Job vacancy Advertisement. |
Application and submission of requisite academic & professional certificates |
Nil |
Within advertisement period of 21 working days |
To enable us improve on quality of our service delivery, any correspondences/complaints and enquiries may be directed to the following contacts:
The Principal Secretary, State Department for Correctional Service, Telposta Towers, 28th Floor, Kenyatta Avenue, Wing C – Entrance, P.O. Box 30478 – 00100 Nairobi.
OUR CONTACTS
|
The Principal Secretary State Department for Correctional Services Telposta Towers, 28th Floor, Kenyatta Avenue, Wing C – Entrance P.O. BOX 30478 – 00100 NAIROBI Telephone: +254- 020- 2228411 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. @correctionalKE @prisonsKE @probationKE |
The Cabinet Secretary Ministry of Interior & Co-ordination of National Government Harambee House, 6th Floor, Harambee Avenue P.O. BOX 30510 – 00100 NAIROBI Telephone: +254- 020- 2227411 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. @interiorKE |
The Chief Executive Officer Commission on Administrative of Justice 2nd Floor, West End Towers Opposite Aga Khan High School off Waiyaki Way – Westlands P.O. Box 20414 – 00200 NAIROBI. Tel: +254-20-270000/2303000/2603765/ 2409574/0777 125818 /0800221349 (Toll free) Email: inThis email address is being protected from spambots. You need JavaScript enabled to view it. |