Saturday, May 21, 2022

Custom Adv 1

Ministry of Interior and Coordination of National Government

Kenya Court ofarm

State Department for Correctional Services

 CITIZEN SERVICE DELIVERY CHARTER

Our Service Standards

The State Department for Correctional Service is committed to effective and efficient service delivery.

VISION:

To be an excellent organization in correctional services.

MISSION:

To promote a just and secure society through efficient and effective management of offenders and administration of justice.

CORE VALUES:

Professionalism, Transparency & Accountability, Integrity, Confidentiality, Fairness, Respect to human dignity and Partnerships.

These core values are aligned to National Values and Principles of Governance

Our Service Standards

S.No

Our Services

Your Obligation

Charges

Timeline

1

Enquiries

Voluntary visit, telephone call or email

Nil

5 minutes

2

Response  to correspondence

Written correspondence

Nil

5 working days

3

Acknowledgement of

correspondence

Written correspondence

Nil

3 working days

4

Recruitment of prison officers

Pre-requisite academic and professional certifi-

cates, National identity card, certificate of good conduct and birth certificate.

Nil

1 day as advertised at the recruitment

point

5

Visit to inmates:

a) Convicted

b) Un-convicted

Voluntary visit, production of National identity

card/passport during visiting hours.

Nil

10 minutes for convicted

15 minutes for Un-convicted

6

Social inquiry reports to courts and

other penal institutions

a) Courts orders

b) Requests from other penal institutions

Nil

Within 14 workings day for request

from courts

Within 30 working days for request from board

7

Supervision of non- custodial

offenders

Orders from courts and other penal organs

Nil

As per court order and release license

8

Issuance of AIEs

a) Preparation from departments

Nil

7 working days

b) Authorization by finance department

Nil

3 working days

c) Payment of AIE by accounts office

Nil

5 working days

9

Processing of orders and contracts

a) Departmental tender evaluation committee

Nil

30 working days

b) LPO/LSO delivery note, claim invoice S13 and

other supporting documents

Nil

7 working days

10

Payment for goods delivered,

services rendered and works done

a) Processing of payments

Nil

5 working days

b) Internet Banking Transmission process

Nil

2 working days

11

Provision of legal services

Formal report of legal matter(s)

Nil

Within 24 hours

12

Information during Job vacancy

Advertisement.

Application and submission of requisite academic

& professional certificates

Nil

Within advertisement period of 21

working  days

To enable us improve on quality of our service delivery, any correspondences/complaints and enquiries may be directed to the following contacts:

The Principal Secretary, State Department for Correctional Service, Telposta Towers, 28th Floor, Kenyatta Avenue, Wing C – Entrance,  P.O. Box 30478 – 00100 Nairobi.

 

OUR CONTACTS

The Principal Secretary

State Department for Correctional Services

Telposta Towers, 28th Floor,

Kenyatta Avenue, Wing C – Entrance

P.O. BOX 30478 – 00100 NAIROBI

Telephone: +254- 020- 2228411

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

@correctionalKE

@prisonsKE

@probationKE

The Cabinet Secretary

Ministry of Interior & Co-ordination of National Government

Harambee House, 6th Floor, Harambee Avenue

P.O. BOX 30510 – 00100

NAIROBI

Telephone: +254- 020- 2227411

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

@interiorKE

The Chief Executive Officer

Commission on Administrative of Justice

2nd Floor, West End Towers

Opposite Aga Khan High School

off Waiyaki Way – Westlands

P.O. Box 20414 – 00200

NAIROBI.

Tel: +254-20-270000/2303000/2603765/ 2409574/0777 125818 /0800221349 (Toll free) Email: inThis email address is being protected from spambots. You need JavaScript enabled to view it.

 

About Correctional

Information Corner

Our Contacts

State Department Of Correctional Services
Telposta Towers,Nairobi
P. O. Box 30478 - 00100 Kenya
E-mail: ps@correctional.go.ke
Telephone: Tel. +254 020 2228411