Service Charter
| S.No | Our Services | Your Obligation | Charges | Timeline |
| 1 | Enquiries | Voluntary visit, telephone call or email | Nil | 5 minutes |
| 2 | Response to correspondence | Written correspondence | Nil | 5 working days |
| 3 | Acknowledgement of correspondence | Written correspondence | Nil | 3 working days |
| 4 | Recruitment of prison officers | Pre-requisite academic and professional certifi- cates, National identity card, certificate of good conduct and birth certificate. | Nil | 1 day as advertised at the recruitment point |
| 5 | Visit to inmates: a) Convicted b) Un-convicted | Voluntary visit, production of National identity card/passport during visiting hours. | Nil | 10 minutes for convicted 15 minutes for Un-convicted |
| 6 | Social inquiry reports to courts and other penal institutions | a) Courts orders b) Requests from other penal institutions | Nil | Within 14 workings day for request from courts Within 30 working days for request from board |
| 7 | Supervision of non- custodial offenders | Orders from courts and other penal organs | Nil | As per court order and release license |
| 8 | Issuance of AIEs | a) Preparation from departments | Nil | 7 working days |
| b) Authorization by finance department | Nil | 3 working days | ||
| c) Payment of AIE by accounts office | Nil | 5 working days | ||
| 9 | Processing of orders and contracts | a) Departmental tender evaluation committee | Nil | 30 working days |
| b) LPO/LSO delivery note, claim invoice S13 and other supporting documents | Nil | 7 working days | ||
| 10 | Payment for goods delivered, services rendered and works done | a) Processing of payments | Nil | 5 working days |
| b) Internet Banking Transmission process | Nil | 2 working days | ||
| 11 | Provision of legal services | Formal report of legal matter(s) | Nil | Within 24 hours |
| 12 | Information during Job vacancy Advertisement. | Application and submission of requisite academic & professional certificates | Nil | Within advertisement period of 21 working days |
To enable us improve on quality of our service delivery, any correspondences/complaints and enquiries may be directed to the following contacts: The Principal Secretary, State Department for Correctional Service, Telposta Towers, 28th Floor, Kenyatta Avenue, Wing C – Entrance, P.O. Box 30478 – 00100 Nairobi.
Our Contacts
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The Principal Secretary State Department for Correctional Services Telposta Towers, 28th Floor, Kenyatta Avenue, Wing C – Entrance P.O. BOX 30478 – 00100 NAIROBI Telephone: +254- 020- 2228411 Email: ps@correctional.go.ke info@correctional.go.ke @correctionalKE @prisonsKE @probationKE
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The Cabinet Secretary Ministry of Interior & National Administration Harambee House, 6th Floor, Harambee Avenue P.O. BOX 30510 – 00100 NAIROBI Telephone: +254- 020- 2227411 Email:cs@interior.go.ke info@interior.go.ke @interiorKE
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The Chief Executive Officer Commission on Administrative of Justice 2nd Floor, West End Towers Opposite Aga Khan High School off Waiyaki Way – Westlands P.O. Box 20414 – 00200 NAIROBI. Tel: +254-20-270000/2303000/2603765/ 2409574/0777 125818 /0800221349 (Toll free) Email:info@ombudsman.go.ke
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Viwango Vyetu vya Huduma
| Nambari | Huduma Zetu | Wajibu wako | Malipo | Muda |
| 1 | Maswali | Kutembelea ofisi zetu, kupiga simu au kutuma baruapepe | Bure | Dakika 5 |
| 2 | Kujibu mawasiliano | Kutuma mawasiliano ya maandishi | Bure | Siku 5 za kazi |
| 3 | Kukiri kupokea mawasiliano | Kutuma mawasiliano ya maandishi | Bure | Siku 3 za kazi |
| 4 | Kuajiri maafisa wa magereza | Vyeti vya kielimu na kitaaluma, kitambulisho cha kitaifa, cheti cha mwenendo mwema na cheti cha kuzaliwa | Bure | Siku 1 jinsi ilivyotangazwa katika hatua za kuajiri |
| 5 | Kuwatembelea wafungwa: a) Wafungwa waliohukumiwa tayari b) Wafungwa wanaosubiri hukumu | Kutembelea ofisi zetu, kuonyesha kitambulisho cha kitaifa au pasipoti wakati wa ziara | Bure | a) Dakika 10 kwa wafungwa waliohukumi- wa tayari b) Dakika 15 kwa wafungwa wanaosubiri hukumu |
| 6 | Ripoti za uchunguzi wa kijamii kwa mahakama na taasisi nyingine za marekebisho | a) Amri ya mahakama b) Maombi kutoka kwa taasisi nyingine za marekebisho | Bure | a) Siku 14 kwa amri ya mahakama b) Siku 30 kwa maombi kutoka kwa taasisi nyingine za marekebisho |
| 7 | Usimamizi wa wahalifu wasio- fungwa gerezani | Amri kutoka kwa mahakama na taasisi nyingine za marekebisho | Bure | Kulingana na amri ya mahakama na leseni ya kuachiliwa huru |
| 8 | Utoaji wa idhini ya kutumia fedha (AIEs) | a) Maandalizi katika idara mbalimbali | Bure | Siku 7 za kazi |
| b) Kupata idhinisho kutoka kwa idara ya fedha | Bure | Siku 3 za kazi | ||
| c) Ofisi ya akaunti kutoa malipo ya AIE | Bure | Siku 5 za kazi | ||
| 9 | Kutayarisha maombi na kandarasi | a) Kamati ya kutathmini zabuni katika idara | Bure | Siku 30 za kazi |
| b) Taarifa inayoonyesha uwasilishaji wa LPO/LSO, ankara ya S13 na stakabadhi nyingine saidizi | Bure | Siku 7 za kazi | ||
| 10 | Kulipia bidhaa zilizowasilishwa, huduma zilizotolewa na kazi zilizofanywa | a) Kutayarisha mchakato wa malipo | Bure | Siku 5 za kazi |
| b) Kutekeleza mchakato wa shughuli za benki kupitia kwa mtandao | Bure | Siku 2 za kazi | ||
| 11 | Utoaji wa huduma za kisheria | Kutoa ripoti rasmi ya suala au masuala ya kisheria | Bure | Ndani ya saa 24 |
| 12 | Taarifa kuhusu matangazo ya nafasi za kazi | Kutuma maombi na kuwasilisha vyeti vya kielimu na kitaaluma | Bure | Ndani ya muda wa matangazo wa siku 21 za kazi |
Ili kutusaidia kuboresha utoaji wa huduma, mawasiliano/malalamishi na maswali yanaweza kutumwa kwa anwani hii: Katibu Mkuu, Idara ya Huduma za Marekebisho, Jumba la Telposta, Ghorofa ya 28, Mrengo wa C – Kwenye Kiingilio, Barabara ya Kenyatta, S.L.P. 30478 – 00100 Nairobi. Anwani Zetu
| Katibu Mkuu,Idara ya Huduma za Marekebisho,Jumba la Telposta, Ghorofa ya 28, Mrengo wa C – Kwenye Kiingilio, Barabara ya Kenyatta, S.L.P. 30478 – 00100, NAIROBI.Simu: +254-020-2228411Baruapepe: ps@correctional.go.ke info@correctional.go.ke@correctionalKE@prisonsKE@probationKE | Waziri,Wizara ya Mambo ya Ndani na Utawala wa Kitaifa, Jumba la Harambee, Ghorofa ya 6, Barabara ya Harambee, S.L.P. 30510 – 00100, NAIROBI.Simu: +254-020-2227411Baruapepe: cs@interior.go.ke info@interior.go.ke@interiorKE | Afisa Mkuu Mtendaji, Tume ya Utoaji wa Haki,Jumba la West End, Ghorofa ya 2, Mkabala wa Shule ya Upili ya Aga Khan, Barabara ya Waiyaki – Westlands,S.L.P. 20414 – 00200, NAIROBI.Simu: +254-20-270000 / 2303000 / 2603765 / 2409574 / 0777125818 / 0800221349 (Bila malipo) Baruapepe: info@ombudsman.go.ke |